If you provide us with proof of shipment and cost, we can authorize store credit for that amount during refund.įor items clearly damaged during initial shipment/delivery (as evidenced by damaged packaging, tire marks, etc.), please file a damaged delivery claim with the carrier (e.g., USPS or UPS). We will email you a prepaid shipping label.įor RMAs without an exchange (i.e., refund only) we require you to pay return shipping.įor orders outside the continental US, customers are responsible for purchasing a label and sending the item(s) back to our store after the RMA is authorized. Domestic OrdersįREE RETURN SHIPPING - All orders shipped to the continental US are eligible for free return shipping using a carrier that we’ve selected if you select to exchange the item for another item or for store credit / gift card. You cannot “return” items to us that were not purchased from us. We will also need a receipt or record of your order in our system. To be eligible for a return, your item must be in the same condition as we shipped or sold it, unworn or unused, and in its original packaging. Items sent back to us without an authorized return will not be accepted. If your RMA is accepted, we’ll notify you within 1-2 business days. Please specify if you are looking for a refund or exchange. To start a return merchandise authorization or exchange (RMA), contact us at or see us in-store. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. At Nutmeg Games, we do everything we can to ensure you are happy with your purchase, but sometimes we just need to make it right, so we have made our return policy easy.
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